Privacy Policy
Pitchfork Threads Privacy Policy
Last updated: [10/2/2025]
This Privacy Policy describes how Pitchfork Threads (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://pitchforkthreads.com (the “Site”), or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” means you as a customer, website visitor, or other individual whose information we collect. By using the Site, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page, with the “Last updated” date adjusted accordingly.
Information We Collect
Information You Provide Directly
-
Contact details such as your name, email address, shipping/billing address, and phone number
-
Order details, payment confirmation, and transaction history
-
Account information if you create an account (e.g., username, password)
-
Customer service communications you send us
-
Shopping activity, including items viewed, added to your cart, or saved to a wishlist
Information Collected Automatically
Like many websites, we collect certain information automatically when you visit our Site, such as your IP address, browser type, device details, and site usage data. We may also use cookies or similar technologies to improve your experience, remember your preferences, and track items left in your cart. This allows us to send you abandoned cart reminder emails.
Information from Third Parties
We may receive information from service providers such as:
-
Wix (our e-commerce platform)
-
Payment processors (to securely handle payment data)
-
Fulfillment/shipping providers
How We Use Your Information
We use your information for purposes including:
-
Order Fulfillment: Processing payments, shipping products, and managing returns/exchanges
-
Customer Communication: Responding to support requests and providing important updates about your orders
-
Marketing: Sending promotional emails, newsletters, or cart reminders. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails
-
Site Improvement & Security: Monitoring usage trends, preventing fraud, and improving our Services
Cookies
Our Site uses cookies and similar tools to power and improve your shopping experience. You may adjust your browser settings to block or delete cookies, though this may impact some features of our Site.
How We Share Information
We do not sell or rent your personal information. We may share it only in limited ways, including:
-
With vendors and partners who help us operate the Site (e.g., Wix, payment processors, shipping carriers)
-
To comply with legal obligations or enforce our terms
-
During a business transaction (e.g., merger or transfer of assets)
Your Rights
Depending on your location, you may have rights to:
-
Access or request a copy of the personal information we hold about you
-
Request correction or deletion of your personal information
-
Opt out of marketing emails at any time (we will still send order-related emails)
To exercise these rights, contact us at [CustomerCare@PitchforkThreads.com].
Security & Retention
We use commercially reasonable measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. We retain information as long as necessary to fulfill your orders, comply with legal obligations, and improve our Services.
Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.
Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Pitchfork Threads
Email: CustomerCare@PitchforkThreads.com
Mailing Address: PO Box 657 Hinesburg, VT 05461